Post by shiyabul on Aug 19, 2024 1:09:49 GMT -5
The Sound of Productivity: Improving the Workplace Through Superior Audio SENNHEISER THE SOUND OF PRODUCTIVITY: IMPROVING THE WORKPLACE THROUGH SUPERIOR AUDIO NOISE LEVELS IN THE WORKPLACE ARE A NOTABLE DETERRENT TO PRODUCTIVITY. How AI is Reducing Handle Time SHELF.IO HOW AI IS REDUCING HANDLE TIME AI IS DISRUPTING THE KNOWLEDGE MANAGEMENT SPACE. Contact Center Pipeline BlogContact Center Pipeline Blog Verint CX Automation BLOG TOP INSIDE THE ISSUE MAGAZINE ABOUT Delivering Awesome Customer Experiences–Even From Home WRITTEN BY MICHAEL LAWDER Delivering Awesome Customer Experiences–Even From Home The past few years have been turbulent for the customer experience (CX) industry.
It all started with the COVID- pandemic, which forced https://lastdatabase.com/ three million U.S. contact center employees to work from home in a matter of weeks. For Fortune contact centers, this historic development caused widespread impacts on operations, technology, commercial real estate, and work culture. CX leaders have been forced to rethink operations, embrace new technologies, and evolve the contact center experience to accommodate a growing work-from-home (WFH) agent workforce.
But despite overwhelming demand for multichannel, asynchronous support, companies are still trying to keep up with evolving customer demands while managing a remote or hybrid agent workforce, and all the complexities that brings with it. FORTUNATELY FOR AGENTS, THE SHIFT TO WFH HAS CREATED A UNIQUE OPPORTUNITY TO VOICE THEIR NEEDS AND DESIRES. AND FOR COMPANIES WILLING TO LISTEN, THE SOLUTIONS ARE PROMISING.
It all started with the COVID- pandemic, which forced https://lastdatabase.com/ three million U.S. contact center employees to work from home in a matter of weeks. For Fortune contact centers, this historic development caused widespread impacts on operations, technology, commercial real estate, and work culture. CX leaders have been forced to rethink operations, embrace new technologies, and evolve the contact center experience to accommodate a growing work-from-home (WFH) agent workforce.
But despite overwhelming demand for multichannel, asynchronous support, companies are still trying to keep up with evolving customer demands while managing a remote or hybrid agent workforce, and all the complexities that brings with it. FORTUNATELY FOR AGENTS, THE SHIFT TO WFH HAS CREATED A UNIQUE OPPORTUNITY TO VOICE THEIR NEEDS AND DESIRES. AND FOR COMPANIES WILLING TO LISTEN, THE SOLUTIONS ARE PROMISING.